Always an answer
Residents don't have to wait until the desk opens.
Your resident assistant. Answers 24/7.
Residents ask their question in plain words and get an answer straight away. If the answer isn't in your knowledge, the assistant refers them on.
Bennie is already at work
The municipality of Hardenberg and five neighbouring municipalities use him for questions about making a home more sustainable.
In partnership with
- Which insulation suits my home?
- Is a heat pump worth it for me?
- Which subsidies are available?
- Where can I go if my situation is different?
Bennie answers from the knowledge of the energy desk and the participating municipalities. If he doesn't know, he doesn't make anything up but refers you on.
Your municipality gets its own assistant, with its own name, knowledge and look.
Try it yourself
Ask a question and see how the assistant answers.
BennieSustainability information assistantOnlineMy house was built in 1968. Which insulation should I do first?
For a home from that period, roof insulation usually pays off fastest, followed by cavity wall insulation.
- Roof: biggest heat loss
- Cavity wall: quick job, fast payback
- Floor: noticeable gain in comfort
Sample conversation with fixed answers. See Bennie live for real answers.
What it delivers
Calm at the contact centre
The assistant handles the factual questions. Staff keep time for everything else.
No made-up answers
Only your own knowledge. If something's missing, the assistant says so and refers them on.
Insight into what's going on
You see which questions keep coming back and where residents get stuck.
How it works
Your knowledge
Brochures, policy, schemes and desk information.
Your assistant
Its own name, tone, house style and boundaries.
The conversation
On your own website or a dedicated page.
Your insight
Questions and knowledge gaps become visible.
Not a generic chatbot
You decide
- Name and topic
- Knowledge and sources
- Tone and persona
- Referrals
- Logo and colours
- Welcome text and starter questions
Wilson takes care of
- The AI platform
- Answers from your sources
- Public chat and widget
- Management and insights
- Security
- Updates and support
The technology is Wilson. The assistant feels like your municipality.
What you can use it for
Sustainability
Insulation, heat pumps and subsidies for homeowners and tenants.
Which insulation suits my house?Building and the Environment Act
When a permit is needed, how the process works and who to talk to.
Can I add a dormer window?Waste and recycling
Collection days, bulky waste, the recycling centre and what goes in which bin.
Where do I take my old sofa?Civil affairs
Passport, driving licence, moving house and what to bring to your appointment.
What do I bring for a new passport?Care and support
A guide through the Wmo (Social Support Act) and to the right local desk.
Where do I apply for help with housekeeping?Work and income
Schemes for people on a low income, debt assistance and the conditions.
Am I eligible for the energy allowance?Taxes and WOZ
The assessment, paying in instalments and how to lodge an objection.
How do I object to my WOZ value?Participation and consultation
Explaining plans clearly and showing how residents can have their say. Together with De Maatschap.
What's changing in my neighbourhood?The assistant provides information. It doesn't make decisions and doesn't grant rights, permits or eligibility.
AI you stay in control of
Residents put their questions to your municipality. That's why the assistant is designed according to Security & Privacy by Design: it only answers from your own knowledge and you keep sight of what it says.
EU hostingNo training on your dataGDPR-proofHumans stay in controlISO 27001-certified — Q4 2026
- End-to-end encryption, in transit and at rest
- Multi-factor authentication for administrators
- Full audit trail of changes
- Automatic backups and redundant storage
- All data stays within Europe (EU hosting)
- No training of AI models on your data
- GDPR-proof as a starting point
- Data processing agreement included as standard
- ISO 27001 certification completed (Q4 2026)
- EU AI Act as a starting point
- DPIA possible as part of the intake
- Documentation for CISO, DPO and procurement
- Answers from your own knowledge, not the open internet
- Source references with answers possible
- Refers on as soon as the knowledge stops
- Provides information, doesn't make decisions
For your CISO, DPO or procurement, we provide additional documentation on DPIA, the data processing agreement, retention, tenant isolation and architecture.
Live in weeks, not months
Choose a topic
What will residents use it for?
Gather knowledge
You provide brochures, policy and referrals.
Test together
We check real questions and sharpen the boundaries.
Live
As a dedicated page or as a widget on your site.
What do your residents keep asking the same question about?
Show us the information you currently use for it. We'll show you how your own assistant works with it.
Start with one topic and one clearly defined knowledge base.